Effective date: November 2, 2026
Free 30-day returns on unopened calendars
If you change your mind, you can return your advent calendar free of charge within 30 days of delivery, as long as it is unopened and still in its original factory seal.
How to return a calendar
- Email us at merryunbox@getsupportcare.com within 30 days of delivery. Include your order number and a clear photo showing the calendar unopened, with its factory seal intact.
- Get approval. Once we have checked your photo, we email you a prepaid return label and instructions. Returns sent without prior approval cannot be accepted.
- Ship it back in its original packaging, using the label we provide. Return shipping is free.
- Inspection and refund. When the calendar arrives, we inspect it. If it is unopened and intact, we refund you in full.
Conditions
- The calendar must be unopened, unused and in its original factory-sealed packaging. No door, window, seal or wrapping may be opened or removed.
- Calendars that have been opened, used, damaged after delivery, or are missing items cannot be returned or refunded.
- If a returned calendar does not pass inspection, we let you know and can ship it back to you.
Refunds
Approved refunds are issued to your original payment method for the full price of the calendar. We email you as soon as your refund is processed. Depending on your bank or card issuer, it may take a few business days to appear on your statement.
Damaged, defective or wrong items
If your calendar arrives damaged, defective, or is not the item you ordered, email us at merryunbox@getsupportcare.com within 7 days of delivery with your order number and photos of the item and its packaging. We will send a replacement or issue a full refund, at no cost to you. This policy does not limit any rights or remedies available to you under applicable law.
Exchanges
We do not offer exchanges. To get a different calendar, return your unopened calendar for a refund and place a new order.
Order cancellations
You can cancel your order free of charge as long as it has not shipped. Email us as soon as possible with your order number. Once an order has shipped, the return policy above applies.
Gifts
If you received a calendar as a gift, the same conditions apply. The refund goes to the original payment method of the person who placed the order.
Questions
Our support team is here to help Monday to Friday, 9:00am to 5:00pm ET: merryunbox@getsupportcare.com.
MERRY UNBOX is a brand of FLUXWAVE DIGITAL LLC, 8520 Allison Pointe Blvd, Ste 220, Indianapolis, IN 46250, United States.